Terms of Use

Acceptance of Terms

By using the www.henricotaxi.com website (the "Site"), you agree to these Terms of Use. If you do not agree with these terms, please do not use this Site.

Website Information

Henrico Taxi provides website information about taxi service, airport transportation, local rides, scheduled pickups, service areas, rates, fare estimates, and online booking requests. We try to keep website information accurate and useful, but information on the Site may change at any time without notice.

Online Booking Requests

Online booking forms are provided so Users can submit ride request details such as pickup address, destination address, pickup date, pickup time, passenger information, contact information, flight information, luggage details, accessibility notes, pet information, and additional ride notes.

Submitting an online booking request does not guarantee driver assignment, vehicle availability, pickup time, or completion of the ride until Henrico Taxi confirms the request by phone, text, email, or another direct communication method. For urgent pickups, Users should call Henrico Taxi directly at (804) 517-4000.

Fare Information and Estimates

Fare information, taxi rates, and fare calculator results are provided for general informational purposes only. Actual fares may vary based on metered distance, wait time, airport fees, night surcharges, tolls, route changes, traffic, passenger count, local rules, and other trip-specific factors.

Unless otherwise stated, fare estimates shown on the Site should not be treated as a guaranteed final fare.

User Responsibilities

Users agree to provide accurate and complete information when submitting a booking request or contacting Henrico Taxi through the Site. Users are responsible for checking pickup details, destination details, phone number, email address, requested date, requested time, and any special instructions before submitting a request.

Users agree not to use the Site for false booking requests, fraudulent activity, abusive communication, unauthorized access, spam, malicious code, or any activity that may interfere with the operation of the Site or Henrico Taxi service.

Payments, Tolls, and Charges

Users are responsible for paying applicable taxi fares, authorized charges, airport fees, tolls, waiting time, surcharges, and other lawful trip-related costs. Payment terms may depend on the specific ride, driver, vehicle, payment method, or applicable local taxi requirements.

Third-Party Services

The Site may use or link to third-party services, including maps, address autocomplete, distance calculations, spam prevention, payment tools, phone links, email links, or other website features. Henrico Taxi is not responsible for the availability, accuracy, security, or content of third-party websites or third-party services.

Service Availability

Taxi service availability can be affected by demand, traffic, weather, road conditions, driver availability, vehicle availability, location, distance, dispatch timing, and other circumstances. Henrico Taxi may decline, delay, cancel, or modify a ride request when service cannot be safely or reasonably provided.

Limitation of Liability

The Site is provided on an "as is" and "as available" basis. Henrico Taxi does not guarantee that the Site will be uninterrupted, error-free, or available at all times. To the fullest extent permitted by law, Henrico Taxi is not liable for damages arising from the use of the Site, inability to use the Site, website errors, delayed communications, inaccurate User-submitted information, or reliance on general website information.

Privacy

Use of this Site is also governed by our Privacy Policy, which explains how Henrico Taxi may collect, use, maintain, and disclose information collected from Users of the Site.

Changes to These Terms

Henrico Taxi may update these Terms of Use as required. Users are encouraged to check this page for changes. Continued use of the Site after changes are posted means the User accepts the updated Terms of Use.